If you have a question that is not answered on this page please feel free to contact us here.
1. What makes a Luxire garment special?
A Luxire shirt is in true sense a Signature Shirt. The shirt is made by a single craftsman from start to finish.
Each and every input in creating your shirt is among the finest in the world. The fabric is chosen from traditional European mills and tested thoroughly.
The interlinings are from Wendler of Germany, the threads are from Gütermann of Germany, buttons are thick mother-of-pearl.
The shirts are made using the single-needle process for a pucker-free, smooth finish using the best machines from Germany and Japan.
A Luxire shirt is crafted to maintain its look, fit and age with perfection.
2. Is a Luxire custom shirt really custom made?
The Luxire custom shirt is made from scratch only for you. After your order is received, the master analyses the size data and cuts out your personal pattern, which is saved with your name on it. Based on the pattern, the fabric is laid out and cut. It is then handed over to the craftsman, who stitches the shirt, applies buttons, makes button holes, does the finishing and hands it over for packing.
3. How long does it take to deliver a custom-shirt?
The custom shirt is usually shipped in 2 weeks by Fedex Priority and is delivered in 2 business days. Thus, you would have a custom shirt delivered in 15 business days. May take a couple of more days at times.
5. Where are the shirts made?
The shirts are made in our own state-of-the-art facility in Bangalore, India.
6. What is your return policy?
Luxire.com values your satisfaction. If you are unhappy with any aspect of a Luxire shirt, just let us know and we will set it right for you.
7. Will my shirt shrink upon washing?
It is natural for all Cotton fabrics to shrink on washing, but that should not worry you. We machine wash and air dry each fabric before making it into your shirt. We shrink test our fabrics before stitching them. The percentage of shrinkage is taken into consideration before the pattern is cut for making the shirt. Still, there can be minor shrinkage of less than 1% in some fabrics over a few washes.
8. What is the “warzone Oxford”?
The “warzone Oxford” is our own type of Oxford fabric that is designed to last for more than 120 washes. The fabric would get softer and comfortable with every wash.
9. Do you entertain special requests for fabric or style types?
Yes, do send us photos of any particular type of shirt you would like to have. Our style experts will work with you to zero down on the fabric, discuss style and deliver the product.
10. How do I order swatches?
We are glad to ship swatches. We charge $1 per swatch. If only swatches are ordered, you are required to pay shipping as well, which comes to $20 as they are shipped from India. The same can be paid here. In the notes on the cart page, you can add the swatches you would like. Swatches for Dugdale and Minnis fabrics are not currently available.
11. Where can I find the details of my order?
The details of your order are emailed to you immediately after the order is placed. You can also email us and we can provide you details of your previous orders.
12. I need to change a part of my order. How do I do that?
We will be glad to accommodate the changes till the product of the item has not started. Once production has started, we will try and accommodate your request but it cannot be guaranteed.
If you would still like the change to be done, we will charge you $30 for the same, per shirt or pant.
You can send your request by email, mentioning your order number in the subject. If you need to send a second change request, it should include details of your first change request too. We will only act on the requests in your last email.