Frequently Asked Questions

Choose a fabric from any collection, select "As Shown" for the default style or "Customize" to pick every detail, enter your measurements, and add to cart. If you're unsure about measurements, you can send us a well-fitting garment and we'll measure it for you.

Most garments are completed within 2–3 weeks from order confirmation. Shipping via DHL Express typically adds 3–5 business days depending on your location. You'll receive tracking information once your order ships.

Yes! Swatches are $1 each, and every dollar is credited back to your account when you place a garment order within 90 days — so serious buyers get swatches for free. Swatch shipping is free when added to an existing order, or $5 flat for standalone swatch orders. Visit our swatch request page to get started.

Yes, we ship worldwide via DHL Express. Shipping is free on orders over a certain threshold. For full details including duties and customs information, see our shipping policy.

We offer several methods: Standard sizes (S/M/L/XL or collar size), garment measurements (measure a shirt/pant that fits you well), body measurements, or send us a garment and we'll measure it. For first-time orders, measuring a well-fitting garment is usually the most reliable approach.

We offer a 100% Fit Guarantee. If your garment doesn't fit, we'll work with you to get it right — whether that means alterations or a remake. Your satisfaction is our priority.

Yes. Once you create an account, your measurement profiles are saved automatically. You can create multiple profiles (e.g., one for shirts, one for pants) and select them during checkout for a faster ordering experience.

Everything: collar style, cuff style, placket, pockets (left and right), back pleats, yoke, bottom hem shape, gusset, buttons, and monogramming. Each option includes images and descriptions to help you decide.

As Shown gives you the garment with our recommended style choices — perfect if you want a great result without decisions. Customize lets you control every detail. You only pay extra for premium upgrades; most customization options are included in the base price.

Yes, monogramming is available on shirts. You can choose the text, font, color, and placement during customization.

Since every garment is made to your specifications, we don't offer returns in the traditional sense. Instead, we offer our Fit Guarantee — we'll alter or remake any garment that doesn't fit. See our full returns and alterations policy for details.

Care instructions depend on the fabric. Most cotton shirts can be machine washed cold and tumble dried on low. Linen should be hung to dry. Wool trousers and jackets should be dry cleaned. Specific care instructions are included with your garment.