Shipping & Returns

We ship worldwide. We use Fedex/DHL 2-day service as a standard for shipping to anywhere in the world.

 

Shipping Policy:

 

1. Custom items are usually shipped in 2-3 weeks. Some items can take upto 6 weeks.

2. Shipped by FEDEX and delivered in 2-3 business days.

 

USA shipping: Free Shipping on all orders above $49. Duties paid by Luxire.

 

Canada, Switzerland, Norway: $15 flat shipping. Duties paid by customer.

 

Rest of Europe shipping: $25 flat shipping fee. Customs Duties for such orders will paid by Luxire. 

 

Australia: Free Shipping on all orders above USD 40.

 

Singapore: Free Shipping on all orders above USD 100.

 

 

Global shipping: $25 Flat on all orders.

Duties: As shirts are shipped for personal use, many countries do not charge duties on them. In case they are charged, they will be billed to the customer directly by Fedex/DHL.

  

Fedex and DHL remain our preferred shipping partners. The packets are sent using 2-Day service and are fully trackable. 

For areas not serviceable by Fedex/DHL, we will send the packets using the post office.

For items shipped using the post-office, we assume no responsibility for lost packets. We will provide proof of shipping in the form of the receipt from the post office.

DUTIES:

For EU customers where customs duties are to be paid by Luxire, in case you are charged for duties, please send us a copy of the duties invoice. We will refund you 100% of the duty charged, upto 10% of the cost of the garments included in the shipment. We will also reimburse you the duty collection charge the carrier may levy. We will not reimburse any VAT paid.

 

Returns:

We are proud of each shirt we bring you. Your satisfaction is of utmost importance to us. If  you feel unsatisfied about your purchase from Luxire.com, contact us and we will set it right for you.

For Garments made incorrectly: The garments are thoroughly tested against your order details and shipped only if all parameters are correct. Thus, our defect rate is less than 0.25%. in case you are not happy with the item, we will alter/remake the item for you, free of cost. Just ship the item back to us at the factory address below. You will be liable for any duties that are required to  be paid during the shipment of the returned shirt to us.

For Garments made as per your specifications: In case you are not happy with the item even though the style and measurements were as per your specifications, we will alter the item for you. You are required to pay for the cost of alteration. You will be required to pay for shipping too, which is $20 per shirt to US, Canada and $25 to most other countries. Just ship the item back to us at the factory address below. You will be liable for any duties that are required to  be paid during the shipment of the returned shirt to us.

 

The address to send is below. We recommend this service as we have subsidized the cost of our Fedex/DHL return shipping, resulting in a faster and reliable service.

 

Attn: Srinivas Reddy
Avacci Telagio Pvt Ltd
1st Floor, Balu Mansion, No. 408,
3rd Cross, Singayana Palya,
Lane next to Phoenix Mall,
Mahadevpura, Bangalore 560048 INDIA