Shipping & Delivery
Every Luxire garment is made to order in our Bangalore workshop and shipped worldwide via DHL Express with full tracking.
Worldwide
We ship to every country via DHL Express
Free Shipping
On orders over the threshold for your region
Full Tracking
Real-time DHL tracking from dispatch to delivery
Insured
Every shipment is insured against loss and damage
Your Order's Journey
From the moment you place your order, here's exactly what happens — and when.
You receive an order confirmation email. Our production team reviews your measurements and style selections. If we have any questions (rare, but it happens), we'll email you before proceeding — we never guess.
Your fabric is prepared for cutting. For in-stock fabrics, this is immediate. For specialty fabrics sourced from mills, there may be additional lead time (we'll notify you if so).
Your custom pattern is drafted from your measurements. The fabric is laid out and cut to your pattern — this is the point of no return, where the fabric is committed to your garment.
Your garment is assembled by our tailors. Shirts and trousers move through construction in about 10 days. Suits and jackets require more stages — canvas work, lapel shaping, multiple fittings on the form — and take 2–4 weeks.
Every garment is inspected against your order specifications — measurements verified, stitching checked, buttons secured, details confirmed. If we catch a problem, we fix it before shipping (which is better than you catching it after).
Your garment is carefully packaged and handed to DHL. You'll receive an email with your tracking number and a direct link to track your shipment in real time.
Your garment arrives at your door. Try it on, check the fit, and if anything needs adjustment — we're here.
Production Times
Production time is the time from order placement to dispatch. It varies by garment complexity.
| Garment | Typical Production | Notes |
|---|---|---|
| Shirts | 2–3 weeks | Our most-produced garment. In-stock fabrics ship fastest. |
| Trousers & Chinos | 2–3 weeks | Includes Gurkha trousers and all trouser styles. |
| Jackets & Blazers | 4–6 weeks | Canvas work, lapel construction, and multiple fitting stages add time. |
| Suits (2-piece) | 4–6 weeks | Jacket and trousers produced together, shipped together. |
| Suits (3-piece) | 5–7 weeks | Waistcoat adds additional construction time. |
| Outerwear | 4–6 weeks | Overcoats, topcoats — heavier construction similar to jackets. |
| Fabric Swatches | 2–5 business days | $1/swatch (credited toward orders). Free shipping with garment orders, $5 flat for standalone swatch orders. |
Mill-sourced fabrics: Some premium fabrics are ordered from Italian and British mills when you place your order. This can add 1–3 weeks. We'll notify you if your fabric has additional lead time. Measurement clarification: If we need to confirm a measurement or detail, we email you and pause production until you respond. The faster you reply, the faster we ship. Peak seasons: Wedding season (April–June, September–October) and holidays may extend production by a few days.
Delivery Times by Region
Once your garment is dispatched, DHL Express handles delivery. Here are typical transit times from our Bangalore workshop.
| Destination | Carrier | Typical Transit | Tracking |
|---|---|---|---|
| United States | DHL Express | 5–7 business days | Full real-time |
| United Kingdom | DHL Express | 5–7 business days | Full real-time |
| European Union | DHL Express | 5–10 business days | Full real-time |
| Canada | DHL Express | 5–8 business days | Full real-time |
| Australia & NZ | DHL Express | 7–10 business days | Full real-time |
| India | Domestic courier | 3–5 business days | Full tracking |
| Rest of World | DHL Express | 7–14 business days | Full real-time |
Occasionally, customs authorities may hold a package for inspection. This is standard procedure and beyond our control. We provide complete commercial documentation (invoices, HS codes, content descriptions) to facilitate the fastest possible clearance. In most cases, DHL handles customs formalities automatically.
Free Shipping Thresholds
We offer free shipping on orders above a certain value, which varies by region. Most single-garment orders qualify.
| Region | Free Shipping Over | Below Threshold |
|---|---|---|
| United States | $200 | Shipping calculated at checkout |
| United Kingdom | £150 | Shipping calculated at checkout |
| European Union | €175 | Shipping calculated at checkout |
| Canada | CA$250 | Shipping calculated at checkout |
| Australia & NZ | AU$300 | Shipping calculated at checkout |
| India | ₹10,000 | Shipping calculated at checkout |
| Rest of World | $250 | Shipping calculated at checkout |
If you have multiple orders in production around the same time, let us know and we can ship them together. This saves on shipping costs for orders under the free threshold, and ensures everything arrives at once.
Import Duties & Taxes
Import duties and taxes are set by your country's customs authority, not by Luxire. They are the customer's responsibility and are not included in our pricing. Here's what to expect.
| Region | What to Expect |
|---|---|
| United States | Generally duty-free for most clothing orders under the US de minimis threshold ($800). Orders above may incur customs duty. |
| United Kingdom | 20% VAT applies on import. Possible additional duty on orders over £135. DHL may collect these on delivery or send an invoice. |
| European Union | VAT varies by country: Germany 19%, France 20%, Netherlands 21%, Italy 22%. Clothing duty is typically 12%. DHL usually handles collection. |
| Canada | Customs duty (typically 17–18% on clothing) plus GST/HST (5–15% depending on province). Collected by DHL or brokerage on delivery. |
| Australia | 10% GST applies on orders over AUD 1,000. Orders under AUD 1,000 are generally GST-free. Clothing duty is typically 5%. |
| India | No import duties (domestic shipment). GST is included in our pricing. |
| Rest of World | Varies by country. Check your local customs authority for applicable rates. We provide accurate documentation to facilitate clearance. |
What we provide
Every international shipment includes a complete commercial invoice with accurate content descriptions, HS codes for clothing, and declared values matching your order total. This documentation helps customs process your package quickly and accurately.
What we cannot do
We cannot mark packages as "gifts," declare lower values, or falsify any customs documentation. Under-declaring is illegal in every jurisdiction, risks fines and confiscation, and creates liability for you. We always declare accurately — this is non-negotiable and ultimately protects you.
If you want an estimate before ordering, email us with your country and approximate order value. We can provide a rough estimate based on typical rates for clothing imports. This won't be exact (only customs can determine the final amount), but it helps you budget. Many of our customers find that duties are a small percentage of the total and well worth it for the quality they receive.
Planning for an Event?
Wedding, job interview, milestone celebration? Here's how far in advance to order, including a buffer for any adjustments.
Production + shipping + buffer for minor tweaks
Including Gurkha trousers and all styles
Complex construction needs more lead time
Order well ahead — rushing a suit never ends well
If this is your first order with us and it's for an important event, add 2–3 extra weeks to the timelines above. This gives us room to dial in your fit if any adjustment is needed. It's much less stressful to have your garment ready 2 weeks early than to be cutting it close. For weddings, we strongly recommend ordering 12+ weeks out for suits.
Contact us with your order details and deadline. Rush production may be possible depending on the garment type and current workshop load. Rush fees apply and vary by garment complexity and turnaround required. We'll give you an honest assessment of whether we can meet your timeline — we'd rather tell you upfront than promise and underdeliver.
Tracking Your Order
Before shipping (production phase)
During production, there's no tracking number yet — your garment is being made. If you'd like a status update at any point, email us with your order number and we'll tell you exactly where it stands: fabric preparation, cutting, construction, or inspection.
After shipping
Once dispatched, you'll receive an email with your DHL tracking number and a direct link. DHL's tracking is detailed — you'll see every scan point from our workshop to your door, including customs clearance status. You can also track via the DHL website or app.
Delivery options
DHL Express delivers to your door and typically requires a signature. If you're not available, DHL will usually attempt redelivery or leave instructions for pickup at a nearby DHL service point. You can manage delivery preferences directly through DHL's "On Demand Delivery" service once you have your tracking number.
Shipping Address
Changing your address before shipping
Email us with your order number and new address. If the order hasn't shipped yet, we'll update it — simple.
Changing your address after shipping
Once the package is with DHL, you may be able to redirect it using DHL's "On Demand Delivery" service. We can also contact DHL on your behalf to request a redirect, though this isn't always possible depending on the shipment stage. The sooner you let us know, the better the chances.
Wrong address entered at checkout
Contact us immediately. If we catch it before shipping, it's an easy fix. If the package has already shipped to the wrong address and is returned to us, we'll reship at no extra cost.
Common Questions
Questions About Your Shipment?
Whether it's tracking an order, changing an address, or planning for a deadline — we're here to help.
Email SupportInclude your order number for the fastest response